{"id":5714,"date":"2025-04-22T14:07:22","date_gmt":"2025-04-22T13:07:22","guid":{"rendered":"https:\/\/furzo-marketplace.com\/docs\/demarrer-rapidement\/gestion-des-ventes-et-commandes\/communiquer-avec-lacheteur-via-la-messagerie-interne\/"},"modified":"2025-04-22T14:38:24","modified_gmt":"2025-04-22T13:38:24","slug":"communiquer-avec-lacheteur-via-la-messagerie-interne","status":"publish","type":"docs","link":"https:\/\/furzo-marketplace.com\/en\/docs\/demarrer-rapidement\/gestion-des-ventes-et-commandes\/communiquer-avec-lacheteur-via-la-messagerie-interne\/","title":{"rendered":"Communicate with the buyer via the internal messaging system"},"content":{"rendered":"<p>Furzo int\u00e8gre un syst\u00e8me de messagerie interne pour vous permettre d&rsquo;\u00e9changer directement avec les acheteurs potentiels et existants au sein de la plateforme. Utiliser cette messagerie centralise vos communications, assure une trace \u00e9crite et facilite la gestion des discussions li\u00e9es \u00e0 vos produits ou commandes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">When to use Internal Messaging?<\/h4>\n\n\n\n<p>This system is ideal for :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Discuter des d\u00e9tails d&rsquo;une commission (apr\u00e8s commande) :<\/strong> Even with a form, clarification is sometimes necessary. Discuss fine details, send sketches (WIPs) for validation, or confirm specific points.<\/li>\n\n\n\n<li><strong>Provide after-sales support:<\/strong> R\u00e9pondre aux questions sur l&rsquo;utilisation d&rsquo;un produit, aider en cas de petit souci (qui ne n\u00e9cessite pas un retour formel).<\/li>\n\n\n\n<li><strong>Clarifying information :<\/strong> If any information is missing or ambiguous in an order (e.g. incomplete reference despite the form).<\/li>\n<\/ul>\n\n\n\n<p><strong>Distinction from Order Notes :<\/strong> Visit <em>Ordering Notes<\/em> sont sp\u00e9cifiquement li\u00e9es \u00e0 une commande et sont id\u00e9ales pour les mises \u00e0 jour de statut factuelles (\u00ab\u00a0Commande exp\u00e9di\u00e9e\u00a0\u00bb, \u00ab\u00a0Fichier envoy\u00e9\u00a0\u00bb). La <em>Internal messaging<\/em> is more suited to conversation and Q&amp;A.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Access Your Mailbox<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your Furzo vendor dashboard.<\/li>\n\n\n\n<li>In the main menu, look for a section entitled <strong>\u00ab\u00a0Messages\u00a0\u00bb<\/strong><\/li>\n\n\n\n<li>Cette section agit comme votre bo\u00eete de r\u00e9ception centralis\u00e9e. Vous y verrez la liste de vos conversations, souvent avec le nom de l&rsquo;interlocuteur, le num\u00e9ro de commande, la date, et un indicateur pour les messages non lus.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2. Reading and replying to messages<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cliquez sur une conversation dans la liste pour l&rsquo;ouvrir et lire l&rsquo;historique des \u00e9changes.<\/li>\n\n\n\n<li>A text field at the bottom of the conversation lets you type your reply.<\/li>\n\n\n\n<li>Write your message clearly and courteously<\/li>\n\n\n\n<li>Cliquez sur le bouton \u00ab\u00a0Envoyer\u00a0\u00bb (ou similaire) pour exp\u00e9dier votre r\u00e9ponse.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. Attach Files <\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some e-mail systems allow you to attach files. Look for an icon in the shape of a paperclip, a <code>+<\/code>, ou un bouton \u00ab\u00a0Joindre un fichier\u00a0\u00bb pr\u00e8s du champ de r\u00e9ponse.<\/li>\n\n\n\n<li><strong>Useful for :<\/strong>\n<ul class=\"wp-block-list\">\n<li>Envoyer des croquis (WIP &#8211; Work In Progress) pour validation par le client lors d&rsquo;une commission.<\/li>\n\n\n\n<li>Transmettre une version basse r\u00e9solution d&rsquo;un fichier final pour approbation.<\/li>\n\n\n\n<li>Envoyer une version corrig\u00e9e ou alternative d&rsquo;un fichier num\u00e9rique (bien que le lien de t\u00e9l\u00e9chargement officiel via la commande soit pr\u00e9f\u00e9rable pour la livraison initiale).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Respect any limits on file size or type.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">5. Manage Notifications<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You should be notified of new messages directly by e-mail.<\/li>\n\n\n\n<li>Prenez l&rsquo;habitude de consulter r\u00e9guli\u00e8rement votre section \u00ab\u00a0Messages\u00a0\u00bb pour ne manquer aucune demande.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Good Messaging Practices<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reactivity :<\/strong> Try to respond within a reasonable timeframe (e.g. 24 to 48 hours on working days). Indicate your response times if necessary in your seller profile.<\/li>\n\n\n\n<li><strong>Clarity and precision:<\/strong> Formulate your questions and answers simply and directly to avoid misunderstandings.<\/li>\n\n\n\n<li><strong>Professional and courteous tone:<\/strong> Remain polite and respectful, even when disagreements or problems arise.<\/li>\n\n\n\n<li><strong>Centralization :<\/strong> Use the Furzo messaging system for important discussions about orders or products on the platform. This creates a useful paper trail in case of need.<\/li>\n\n\n\n<li><strong>Privacy policy :<\/strong> \u00c9vitez de partager ou de demander des informations tr\u00e8s personnelles ou sensibles (mots de passe, informations bancaires tr\u00e8s d\u00e9taill\u00e9es&#8230;).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>La messagerie interne de Furzo est un outil pr\u00e9cieux pour interagir avec votre communaut\u00e9 d&rsquo;acheteurs, r\u00e9pondre \u00e0 leurs attentes et construire une relation de confiance. Utilisez-la \u00e0 bon escient pour faciliter vos ventes et offrir un excellent service client<\/p>","protected":false},"featured_media":0,"parent":5705,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-5714","docs","type-docs","status-publish","hentry"],"aioseo_notices":[],"acf":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/docs\/5714","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/comments?post=5714"}],"version-history":[{"count":0,"href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/docs\/5714\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/docs\/5705"}],"prev":[{"title":"Manage shipments and configure shipping costs","link":"https:\/\/furzo-marketplace.com\/en\/docs\/demarrer-rapidement\/gestion-des-ventes-et-commandes\/gerer-les-expeditions-et-configurer-les-frais-de-port\/","href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/docs\/5711"}],"wp:attachment":[{"href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/media?parent=5714"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/furzo-marketplace.com\/en\/wp-json\/wp\/v2\/doc_tag?post=5714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}